Terms of service
What to expect when you order a RepuSuite package: your service, monthly billing and the support available if something goes wrong.
- Monthly renewal, with no annual commitment.
- Setup is included in your package price.
- Your product page defines the work and monthly limits.
1. Your service
Our current packages cover customer-invitation toolkits, approved email campaigns, monitoring and response support. The available services depend on your platform and the package you choose. These are remotely delivered services, rather than a self-service software licence.
Your product page states the price, supported profiles and locations, invitation allowance, response drafts and reporting schedule. It forms the description of the service you order. We do not charge an additional setup fee.
The current invitation tiers are Launch, Assist and Grow. Reputation Care packages provide monitoring and response support. Earlier purchases keep the service description and rights that applied when they were ordered.
2. Prices and monthly payments
Prices are displayed in EUR, plus applicable VAT. Checkout shows the final tax and total before you pay. Payment is taken at checkout and automatically each month until you cancel. There is no annual commitment.
Your subscription account shows your billing date. Cancel before the next billing date to stop the next payment. Any change to your recurring price requires advance notice and an opportunity to cancel before the change applies.
3. Getting started and delivery
After checkout, we use your order email to arrange onboarding. We confirm your business profiles, required access, customer permissions and brand guidance before work starts. Our setup target is within 24 hours after we receive complete onboarding information and the required access; it is not a promise that reviews will appear within that time.
Launch provides a toolkit that you use from your own tools. Assist and Grow include the monthly email campaign described on the product page, after you approve it and supply an eligible customer list with the required permissions. Care covers scheduled monitoring and response drafting, where the platform supports replies.
Monitoring follows the schedule in your package and is not continuous or real-time. Reports and drafts are delivered remotely. You approve and publish replies using the options available on the platform. See our service delivery policy.
4. Genuine customer feedback
Invitations must relate to a real customer experience, use a neutral message and appropriate permission, and follow the platform’s rules. Participation is voluntary. Customers must not be selected according to the feedback or rating you expect them to give.
Invitation allowances describe requests we help you send, not a promised number of published reviews. We do not promise ratings, publication times or sales results. Care packages do not include review requests.
5. Allowances and extra work
Monthly allowances are shared across the profiles and locations in your package. An invitation or reminder email counts as one email. Unused allowances do not roll over.
Third-party software licences, SMS, postage and other external charges are excluded. Any additional work or extra cost requires your agreement before it is incurred.
6. Customer information and access
Provide accurate business information and only customer information you are entitled to share and use for the agreed purpose. Before customer information is transferred, we confirm the handling arrangements and any required data-processing terms.
Use delegated platform access where available. Do not send passwords or payment-card details by email or through the contact form. Our privacy policy explains how personal information is handled.
7. Partner services
Some service-finder options lead to an external partner. We identify the partner before you choose to continue. External services are separate from your RepuSuite package; the partner sets its own availability, prices, terms and delivery arrangements.
8. Cancellation, refunds and concerns
Manage future renewals through My account → Subscriptions, or email support@repusuite.com for assistance. Cancelling stops future charges and does not automatically refund work already delivered.
If we cannot provide the agreed service, we refund the part we cannot deliver. Please include your order number when reporting missing work or a service concern so we can investigate and work with you on a suitable resolution. Our cancellation and refund policy explains refunds and applicable withdrawal rights. Nothing in these terms removes rights that cannot legally be excluded.
9. Customer support
For service and order questions, email support@repusuite.com with your order number.