Shipping policy

RepuSuite packages are delivered online. There are no physical shipments or shipping charges.

  • Setup included.
  • Setup target: within 24 hours of complete onboarding and required access.
  • Your package defines the work delivered each month.

After you order

  1. Receive onboarding instructions. We contact the email address on your order.
  2. Confirm your details. We agree your profiles, access, brand guidance and any customer permissions.
  3. Start your service. We prepare your toolkit, approved campaign or monitoring setup for the package you chose.

Please email support@repusuite.com if you have not received onboarding instructions within two business days. The 24-hour setup target starts once we have complete information and the necessary access.

What we deliver

  • Launch: request templates, your review link and digital QR artwork, plus setup guidance and a monthly toolkit check. You send invitations from your own tools.
  • Assist and Grow: the approved monthly email campaign, invitation allowance, response drafts and summary shown on your product page. Sending starts after campaign approval and receipt of an eligible customer list with the required permissions.
  • Reputation Care: scheduled monitoring, feedback summaries and response drafts where replies are supported. Review requests are not included.

Your product page defines the profiles, locations, monthly limits and monitoring schedule. Checks are scheduled rather than continuous. You approve replies, and public posting depends on the platform.

Allowances and external costs

Allowances are shared across all locations and profiles included in the package and do not roll over. Each invitation or reminder email counts toward the email allowance. SMS, postage, platform subscriptions and third-party licences are excluded. We do not charge for extra work without your agreement.

If access or delivery is delayed

Provide the required information and lawful permissions promptly. If access is blocked or we cannot deliver the agreed work, we contact you to arrange a suitable resolution, including a refund for the service we cannot provide. See our refund and cancellation policy.

Customer participation and platform decisions remain outside our control. Our commitment is to deliver the work stated in your package; setup is not a guarantee of a published review, rating or publication time.