Refund policy
How to stop future renewals, request a refund or tell us about a problem with your service.
- Cancel future renewals before your next billing date.
- Contact us about paid service that has not started.
- We refund agreed work that we cannot provide.
Cancel a monthly subscription
Packages renew automatically each month until cancelled. Open My account → Subscriptions and cancel before the next billing date to stop the next charge. You can also email support@repusuite.com with your order number and checkout email for help.
Cancellation stops future payments. It does not automatically refund work already delivered during a paid period.
Request a refund or report missing work
If you cancel before we have begun the service for the paid period, contact us to request a refund for that unstarted service. If we cannot deliver part of the agreed service, we refund the part we cannot provide.
Tell us promptly if work is missing or materially different from the package you ordered. Include your order number and a short description of the issue so we can investigate and arrange a suitable resolution.
Consumer withdrawal rights
If you buy as a consumer in the EU, you generally have 14 days from the conclusion of an online service contract to withdraw without giving a reason. Send a clear statement of your decision to support@repusuite.com. You can also use our contact form.
If you expressly request that work begins during the withdrawal period, a proportionate amount may be payable for the service already supplied where the law allows it. A purchase alone is not treated as a waiver of your withdrawal rights.
Where withdrawal applies, we reimburse the amount due through the original payment method without undue delay and within 14 days of receiving your withdrawal notice. We do not charge a refund fee.
Optional withdrawal message
To: support@repusuite.com
I hereby withdraw from my contract for [package name], ordered on [date], order number [number].
My name: [name]
My address: [address]
My checkout email: [email]
Date: [date]
Your other rights
These terms do not limit mandatory consumer rights or remedies for a service not supplied as agreed. Our services do not require a physical return. For questions about a payment, renewal, cancellation or refund, contact support@repusuite.com.